A: If you are just having issues with audio output:

Call In using this number: +1 (415) 930-5321 and the access code will be: 156-500-149

If you are unable to connect to GoToWebinar:

1. Try disconnecting and reconnecting to the internet and restarting GoToWebinar.
2. Try restarting your computer.
3. Try a different browser. Google Chrome & Microsoft Edge are the only browsers directly supported for the "GoTo" sessions.
4. Try getting the GoToWebinar Mobile App to access the webinar from your phone. Here are the links to the Apps.

iPhone Mobile App
Android Mobile App

5. If none of those work, call the number above to listen to the webinar.

If you still need help, contact us at (704) 765-2422‬ for technical support.

A: If your are already a member of EnviroClass, your certificate for the live webinar will be sent within about 72 hours. If you became a member after the webinar, please email [email protected] to let her know to send you a certificate. If you haven't received your certificate after 72 hours, email Michelle.

A: We don't have access to the teachers' slides, but you're welcome to email them directly to get access to their slide decks. Speakers' contact information is given out during each webinar and it can be found here for the latest webinar. Latest Live Webinars

A: Go to www.enviroclass.com/login, scroll to the bottom, and select “Forgot Password.” You will automatically be sent an email with instructions on how to reset your password to the email address associated with your account.

A: After watching the video in its entirety, and completing the assessment, your certificate will automatically be emailed to the address associated with your account within a few minutes. Be sure to check your junk folder & make sure our email isn't marked as spam. If you still do not receive your certificate, please email us directly. 

A: If you need to take a small break or phone call in the middle of the video, you can pause and resume with no interruptions. However, if you log out or have a disruption in the connection, it may restart the video from the beginning.

A: No. In order for us to stay compliant with state board regulations for approving credits, you can not fast-forward, skip ahead, or rewind the video classes.

Tip ~ Pay attention, pause if needed, and take good notes while watching to pass the quiz at the end.

A: Yes! Email [email protected] with the email address on your account and the title of the class and she can resend your certificate.

A: Go to your state board website to view what parameters your state uses for webinar approval. Go to our PDH Page to see what classes have been approved by state boards that required pre-approval.

A: Monthly membership requires a 3 month minimum commitment. If you want to cancel after the 3 month period, please email [email protected].

Annual memberships will auto-renew yearly on the date you signed up. If you want to cancel your annual membership, please email [email protected] before your annual renewal date.

A: Absolutely! You should receive an automatic receipt by email for every transaction you make. Double check your junk folder in case you don't see it in your inbox. If you still can't locate it, email [email protected] for further assistance.